Frequently Asked Questions

Ordering

Is my credit card information secure?
The Toscana Home Interiors website uses the latest server security technologies and Internet encryption to ensure that all aspects of your order are completely protected.

Will I receive an order confirmation?
You will receive a confirmation email from us upon order placement—generally within two hours. This email is an acknowledgement of your order, and it includes the details of your purchase and a reference number, which is used to assist us when discussing your order in the future. Our order acknowledgement is sent prior to obtaining an authorization on your credit card. If we subsequently have trouble obtaining an authorization from your bank, we will contact you by phone or email to resolve the problem.

Shipping & Delivery

What if I receive incorrect or damaged merchandise?
Unfortunately, damages during the shipping process occasionally occur. While this incidence is rare, if your shipment is damaged, please call us at 1 (888) 660-2851 within five business days. Additionally, we ask you to please email photographs of the damages to us. If the damages are promptly and precisely reported, we will do our best to repair or replace the damaged item(s). If we are unable to do so, we will issue a full refund. The bottom line is that the total satisfaction of our customer is extremely important to us. Therefore, you can be assured that we will do everything we can to correct all problems with minimal inconvenience to you.

How do I track my order?
If you wish to know the status of your order, please click on “My Account” and enter your User ID and password; this will enable you to access your order history. Additionally, you can always call our Customer Service department at 1 (888) 660-2851 or send us an email at customerservice@toscanahomeinteriors.com we will be glad to update you on the progress of your order.

How long will it take to ship my furniture?
All shipping times listed on our website are approximate and are often affected by factors beyond our control such as manufacturers or shipping companies. With this being said, we strive to adhere to our estimations as closely as possible and to deliver your purchase as quickly and conveniently as we can. Our normal delivery time is 1 to 4 weeks based on items ordered and your geographic location.

What are my options for delivery?
Toscana Home Interiors offers Standard Shipping or Soft Glove Inside Delivery for an EXTRA CHARGE. Toscana Home Interiors offers "Soft Glove" inside delivery in the contiguous 48 United States on all leather furniture orders. Service will include inside placement, unwrapping, and debris(packaging) removal. Additionally, you may choose to pick your item up from our Freight Companies closest terminal during business hours; this option is free.* You will be given a four hour window within which our Delivery Company will arrive. Under no circumstances can your item be left outside, so please arrange for someone (age 18 or over) to accept your delivery and sign a bill of lading.

Will my furniture be assembled for me?
Assembly charge calculated based on location of the delivery, totaling the sum of the order, and furniture manufacturer. For an additional charge, Toscana Home Interiors Soft Glove Delivery Service will deliver, unpack, assemble, and position your new furniture in any room you designate. Then, our shipping crew will remove all packing materials and trash.

What are your return policies?
If you do not wish to accept your shipment for any reason, you have five days after delivery to declare it. Please call us at 1 (888) 660-2851 to arrange for a pick-up. You will be issued a refund for the full amount less delivery charges and a 25% manufacturer's restocking fee. For a return to be accepted, the item(s) must be in original condition and packaging. Additionally, certain products can not be returned because neither our supplier nor we can take them back. Please inquire further by calling our Customer Service department at 1 (888) 660-2851.

Product Related

What are the different Leather Types?

In general, leather is sold in three forms:

Full-grain leather or top-grain is referring to the upper section of a hide that contains the epidermis or skin layer. It refers to hides that have not been sanded, buffed or snuffed (otherwise known as Corrected) in order to remove imperfections (or natural marks) on the surface of the hide. Only the hair has been removed from the epidermis. The grain remains in its natural state which will allow the best fiber strength, resulting in greater durability. The natural grain also has natural breathability, resulting in greater comfort for clothing. The natural full-grain surface will wear better than other leather. Rather than wearing out, it will develop a natural patina and change in its appearance over time. The finest leather furniture and footwear are made from full-grain leather. For these reasons only the best raw hide are used in order to create full-grain or top-grain leather. Full grain leathers can mainly be bought as two finish types: aniline and semi-aniline.

Corrected-grain leather is any top-grain leather that has had its surfaces sanded, buffed or snuffed in order to remove any imperfection on the surface due to insect bites, healed scars or brands. Top-grain leather is often wrongly referred to as corrected-grain. Although corrected-grain leather is made from top-grain as soon as the surface is corrected in any way the leather is no longer referred to as top-grain leather. The hides used to create corrected leather are hides of inferior quality that do not meet the high standards for use in creating aniline or semi-aniline leather. The imperfections are corrected and an artificial grain applied. Most corrected-grain leather is used to make pigmented leather as the solid pigment helps hide the corrections or imperfections. Corrected grain leathers can mainly be bought as two finish types: semi-aniline and pigmented.

Split leather is leather created from the fibrous part of the hide left once the top-grain of the rawhide has been separated from the hide. During the splitting operation, the grain and drop split are separated. The drop split can be further split (thickness allowing) into a middle split and a flesh split. In very thick hides, the middle split can be separated into multiple layers until the thickness prevents further splitting. Split leather then has an artificial layer applied to the surface of the split and is embossed with a leather grain. Splits are also used to create suede. The strongest suedes are usually made from grain splits (that have the grain completely removed) or from the flesh split that has been shaved to the correct thickness. Suede is "fuzzy" on both sides. Suede is less durable than top-grain. Suede is cheaper because many pieces of suede can be split from a single thickness of hide, whereas only one piece of top-grain can be made. However, manufacturers use a variety of techniques to make suede appear to be full-grain. For example, in one operation, glue is mixed with one side of the suede, which is then pressed through rollers; these flatten and even out one side of the material, giving it the smooth appearance of full-grain. Latigo is one of the trade names for this product. A reversed suede is a grained leather that has been designed into the leather article with the grain facing away from the visible surface. It is not a true form of suede.

Is every Product you offer on your website?
Toscana Home Interiors represents many lines of furniture and every item can't be included on our website. If you need a specific item and it is not found on our website, contact a Customer Service Specialist for assistance in locating the item.

Do you have a catalog?
Unfortunately, we do not offer catalogs directly to consumers. Our goal is to provide competitive pricing by keeping our overhead costs to a minimum.

Where can I get dimensions of a particular piece of furniture?
Dimensions can be found on the product detail page.

What is the difference between a king size bed and a California king?
A California king is 4 inches longer and 4 inches narrower than a king size.

Is there a way to touch up the finish on my furniture?
Touch-up crayons and markers are available at local hardware stores and home improvement stores in a variety of colors.

I need assembly instructions for my furniture. Where can I get them?
Detailed assembly instructions should have been included in the carton. If they are missing, please contact our Customer Service Department and a Customer Service Specialist will assist you. Just have your sales order number, item number and description available to expedite process.