Toscana Home Interiors is a family owned business based in the Mid-West and ships everywhere in the contiguous United States (Arrangements can be made to ship internationally). Our family has been in the furniture business for over 30 years. We pride ourselves in having excellent customer service and offer innovative furniture designs at competitive prices.
Our goal is to make your online purchase a pleasant and stress free experience. From placing the order to fulfillment and delivery, our promise is to provide the best product at the best price with exceptional customer service. Toscana Home Interiors is committed to quality, style, selection, and service which sets us apart from our competitors.
Cancellation, Return, and Damage Claim Policies
As soon as you place your order, we begin the procurement process with your furniture order. Once we contact the manufacturer (within 12 hours of receiving your order), we are unable to cancel or change that order because once we have placed it with our supplier, Toscana Home Interiors and you, our customer, each become obligated to complete the payment of the purchase price. For that reason, we are unable to accept cancellations, in either whole or part, once the order is placed. If for any reason we are able to stop the order before shipment, and at our discretion, we may allow the order to be canceled with a cancellation fee of up to twenty-five percent (25%) of your order, or portion of an order cancelled plus actual shipping charges (if order has already shipped). This fee helps to defer the product cost and freight charges. All Upholstered Furniture such as couches, sofas, arm chairs, loveseats, sleepers and chairs cannot be cancelled at anytime, No Exceptions. All delivered furniture that is received in good condition is non-returnable; no exceptions.
When the furniture is ready for delivery, you will be notified to schedule a delivery appointment. If you do any of the following, it will be treated as an unauthorized cancellation of your order, subject to a cancellation fee of 15-25% of your order plus actual shipping charges: 1) Refuse the delivery appointment of your furniture or 2) Refuse the shipment because at the time of delivery you see the product and decide it is no longer what you want or 3) Refuse delivery because the product arrives damaged, and rather than give us a chance to fix the problem through a replacement part(s) or a replacement unit(s) or furniture repairman, you decide you no longer want it and refuse delivery or 4) Refuse or return any product due to such variation in grain or color. Wood and Leather products do vary in color and grain. Toscana Home Interiors does not guarantee, nor does the manufacturer guarantee that the grain and/or coloring will be consistent on any item or group of items. All products (unless noted on our site) are sold with the full manufacturers warranty. All returned items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Any discrepancies or damages could result in a delay or partial forfeiture of your credit. All returned items arising from a cancellation are subject to a 15-25% restocking fee and shipping fees. For any cancellations of furniture for which a discount was applied to shipping or which included Free Shipping, customers will be charged the normal outbound shipping costs to the customer as well as the return shipping costs plus a 15-25% restocking fee. Be sure to contact us with the tracking numbers. Please allow 2-4 weeks for credit processing. Confirmation of your order is acceptance to Toscana Home Interiors Policies: "I agree in full to terms and conditions of sale by Toscana Home Interiors !" Such acceptance will be in lieu of customer's legal signature.
No orders will be accepted for return without prior authorization by Toscana Home Interiors. All accepted returns for refund will be subject to delivery charges and between a 15 to 25% restocking fee once return is received by the warehouse. The restocking fee will be based on the circumstances of the return.
All returned products must be in original condition and packaging. Otherwise, additional charges may be applied. Assembled furniture cannot be accepted for return under any circumstances. Certain products cannot be returned as a condition of Sale from our Vendors. Should you have questions about whether a product can be returned, please call us at 888-660-2851 ext 2.
Damage Claim Policy
Toscana Home Interiors only contracts with professional delivery and trucking companies. Unfortunately, accidents damaging your ordered items may occur. We do ask our customers to personally and thoroughly inspect the merchandise at the time of arrival and note all comments of damage in their entirety on the Bill of Lading. This is extremely important because all Delivery Companies use this signed Bill of Lading to determine their liability for damages based on comments made by the customer. If customer does not make note of damage on the Bill of Lading at time of delivery, your damage claim to Toscana Home Interiors may be denied! Customer is also asked to photograph any damages, immediately call 888-660-2851 ext 4 and e-mail the photographs of damages to firstname.lastname@example.org within 5 business days of delivery. Failure to adhere to our company's damage claim policy could result in denial of customers claim. We reserve the right to repair furniture in customer’s home. Customers are requested to accept delivery appointment for repairs or replacement furniture in the rare event damage occurs.